Best IT Management Software

IT Management Software Reviews

To start with, we selected commonly used software platforms for IT management and evaluated them against five major criteria: ticket and incident management, asset and device management, remote monitoring and support, reporting and analysis, and administration and self-service.

ServiceNow – Best Enterprise IT Management Platform

ServiceNow is considered one of the best IT management platforms on the market today. The platform integrates IT service management, IT operations management, asset management, workflow automation, and employee service delivery into a single ecosystem. They also integrate with third parties such as Microsoft 365, Slack, and Zoom, allowing teams to manage tickets, notifications, and approvals directly within their existing communication platform. ServiceNow is best suited for large companies with highly complex IT infrastructure. The uniqueness of ServiceNow lies in its vast automation capabilities.

ServiceNow issues page.

ServiceNow features

• Ticket & Incident Management: Provides robust incident, problem, change, and request management solutions for helping IT professionals automate their processes and uphold service-level agreements.
• Asset & Device Management: Provides robust IT asset management capabilities that track hardware, software, cloud assets, and technology throughout their entire lifecycle.
• Remote Monitoring & Support: Does not provide a conventional remote monitoring solution, but integrates with best-of-breed remote monitoring and observability solutions to help IT professionals detect and fix problems and disruptions proactively.
• Reporting & Analytics: Provides configurable dashboards, operational reporting, and advanced analytics solutions for helping organizations measure service quality and make decisions based on trends.
• Administration & Self-Service: Provides self-service portals, service catalogs, knowledge management solutions, and process automation solutions for reducing support workload while enhancing user experience.

How ServiceNow pricing works

ServiceNow uses custom enterprise pricing based on organization size, modules, user requirements, and implementation scope. Pricing is available by quote only. They also offer a 30-day free trial to test their platform.

What markets does ServiceNow serve?

ServiceNow is best suited for large enterprises, government agencies, healthcare organizations, financial institutions, and businesses with complex IT environments.

Freshservice – Best for Growing IT Teams

Freshservice is a web-based IT Service Management software that offers features such as ticketing, asset management, workflow automation, and self-service for enterprises. It comes with a user-friendly interface and combines features and usability very effectively. Freshservice is especially beneficial for mid-sized businesses that want the capabilities of enterprise systems without the complexities of big ITSM solutions.

Freshservice internal helpdesk.

Freshservice features

• Ticket & Incident Management: Enables IT staff to handle incidents, service requests, change management, and problem resolution through a single central help desk. Features like automated workflows, SLA management, and omnichannel support can speed up issue solving and troubleshooting.
• Asset & Device Management: Gives insight into hardware assets, software, cloud technologies, and even SaaS applications. With asset discovery and asset lifecycle management capabilities, companies can maintain inventory records and ensure effective IT governance.
• Remote Monitoring & Support: Integrates with various monitoring and endpoint management solutions, helping IT staff resolve potential issues and link alarms to support tickets.
• Reporting & Analytics: Companies can track their technicians’ performance, SLAs, and ticketing activity through customizable dashboards and service desk reporting.
• Administration & Self-Service: Offers a self-service portal, service catalog, knowledge base, and workflow automation features.

How Freshservice pricing works

Freshservice offers 4 pricing plans and a 14-day free trial:

• Starter: Starting at $29/month/agent
• Growth: Starting at $59/month/agent
• Pro: Starting at $119/month/agent
• Enterprise: Available by quote

What markets does Freshservice serve?

Freshservice is ideal for SMBs, mid-market organizations, educational institutions, and growing business and IT departments.

NinjaOne – Best for Endpoint Management & RMM

NinjaOne is an RMM solution designed to help IT professionals manage, monitor, and secure endpoints across distributed environments. The software combines endpoint management, patching, automation, and remote assistance into a single solution. The emphasis on endpoint visibility and automation makes this solution very attractive to IT and MSP departments.

NinjaOne dashboard.

NinjaOne features

• Ticket & Incident Management: Offers basic ticket and alert-based incident-handling capabilities, enabling technicians to manage endpoint-related problems and device alerts from a single dashboard.
• Asset & Device Management: It is great for endpoint management, providing full visibility into hardware, software, patches, and device health across any environment.
• Remote Monitoring & Support: Its key features and strengths lie in remote monitoring and management, enabling IT staff to monitor devices in real time, perform automated maintenance, apply patches, and access devices remotely when required.
• Reporting & Analytics: Built-in reporting features provide administrators with insights into device health, compliance, patches, and even technician performance within their environment.
• Administration & Self-Service: Offers policy management, scripting, AI-driven automation, and administration capabilities that reduce repetitive tasks.

How NinjaOne pricing works

NinjaOne uses custom pricing based on the number of endpoints and required functionality. Organizations must contact sales for a quote. However, they do offer a 14-day free trial to test the platform.

What markets does NinjaOne serve?

NinjaOne is best suited for MSPs, internal IT teams, healthcare organizations, and businesses with distributed devices.

Atera – Best All-in-One IT Management Platform for MSPs

Atera integrates remote monitoring, ticketing, automation, patch management, and remote access into a single solution. Technician-based billing sets it apart from most of its competitors. It is a well-balanced solution with equal weightage given to ITSM and endpoint management functionalities.

Atera dashboard.

Atera features

• Ticket & Incident Management: Offers helpdesk capabilities, together with ticket automation, SLA management, and customer communications.
• Asset & Device Management: The system will discover all devices and track hardware, software, patches, and endpoint information from a single central dashboard.
• Remote Monitoring & Support: Real-time monitoring, remote connectivity, automation, patch management, and alerts are among the tools the platform offers to enable techs to act preemptively when issues arise.
• >Reporting & Analytics: Through service desk reporting, technician efficiency and time tracking, and asset management capabilities, organizations can track their performance and improve where necessary.
• Administration & Self-Service: Built with customer portals, knowledge bases, automation, and AI-powered capabilities.

How Atera pricing works

Atera uses a technician-based pricing model rather than charging per endpoint. They offer 4 pricing plans and a 30-day free trial.

• Professional: Starting at $169/month/technician
• Expert: Starting at $229/month/technician
• Master: Starting at $269/month/technician
• Enterprise: Available by quote

What markets does Atera serve?

Atera works well for MSPs, small businesses, startups, and lean IT teams.

Asset Panda – Best Asset Tracking Software

Asset Panda is an asset management software solution for asset lifecycle management and inventory management. This software allows users to manage assets such as devices, maintenance scheduling, asset usage, and more, all through one central place. Although not a complete ITSM solution, Asset Panda performs well in asset visibility.

Asset Panda assets page.

Asset Panda features

• Ticket & Incident Management: Includes basic work order and maintenance request tracking, enabling businesses to handle any concerns that might arise regarding assets or their services.
• Asset & Device Management: Businesses can monitor equipment, inventory, maintenance schedules, warranties, and asset utilization through highly customizable workflows.
• Remote Monitoring & Support: The tool primarily focuses on asset management and does not include monitoring functions, unlike other RMM business tools.
• Reporting & Analytics: Create reports on asset utilization, audits, maintenance, and operations.
• Administration & Self-Service: Workflow customization, customizable permissions, mobile apps, and barcode scanning are included in the platform.

How Asset Panda pricing works

Asset Panda uses custom pricing based on the number of assets, users, and required functionality. They also offer a 7–14-day free trial depending on the plan you choose.

What markets does Asset Panda serve?

Asset Panda is ideal for organizations focused on asset management, education, healthcare, manufacturing, and field operations.

Jira Service Management – Best for Agile IT Teams

With Jira Service Management, one can have an ITSM solution together with the Atlassian ecosystem, making it more suitable for firms that have been working with Jira Software and Confluence. They also integrate with Microsoft Teams to streamline communication. This software helps both IT and development teams work together more efficiently.

Jira open incidents page.

Jira features

• Ticket & Incident Management: Offers incident, problem, change, and request management capabilities, featuring highly automated workflows and collaboration tools that bring IT and developer teams together.
• Asset & Device Management: Boasts asset management and CMDB functionality for tracking technology assets and dependencies across systems.
• Remote Monitoring & Support: Integration with monitoring, DevOps, and observability solutions will automatically create incidents and improve response time.
• Reporting & Analytics: Dashboards and reports may be used to track service availability, ticket volumes, and other metrics.
• Administration & Self-Service: Use of self-service portals, knowledge base integration, custom workflows, and automation rules reduces workload and increases user satisfaction.

How Jira pricing works

Jira Service Management offers multiple cloud pricing tiers, including a free plan and a 14-day free trial.

• Free: $0 (free forever for 3 agents)
• Standard: Starting at $20/month/agent
• Premium: Starting at $51.42/month/agent
• Enterprise: Available by quote

What markets does Jira serve?

Jira Service Management is best for software companies, DevOps teams, technology organizations, and agile IT departments.

SolarWinds Service Desk – Best for IT Service Desk Operations

SolarWinds Service Desk offers solutions for IT service management, asset discovery, incident management, and service desk automation. The software has been designed to assist organizations in delivering their IT services effectively while also enabling them to clearly see their assets and infrastructure.

SolarWinds dashboard.

SolarWinds features

• Ticket & Incident Management: Provides a unified platform for IT departments to track incidents, service requests, changes, and approvals in order to enhance service delivery.
• Asset & Device Management: Asset discovery and inventory management help companies gain visibility into hardware and software throughout their lifecycles.
• Remote Monitoring & Support: Integrated with the company’s wide-area monitoring system and other third-party applications to enable IT professionals to resolve infrastructure-related issues.
• Reporting & Analytics: The built-in dashboards and reports provide insights into technician performance, service desk KPIs, asset usage, and overall efficiency.
• Administration & Self-Service: Built-in knowledge management, service catalogs, and a self-service portal that enable users to find information on their own and submit requests.

How SolarWinds pricing works

SolarWinds Service Desk offers tiered pricing based on features and service desk requirements. They offer 4 pricing plans, including one for IT management, with a 30-day free trial.

• Monitoring & Observability: Starting at $8/month/node
• Database: Starting at $142/month/database
• IT Service Management: Starting at $39/month/technician
• Incident Response: Starting at $15/month/user

What markets does SolarWinds serve?

SolarWinds Service Desk is best suited for mid-sized businesses, IT departments, healthcare organizations, educational institutions, and government agencies.

Compare the Best IT Management Software Side-By-Side

What Is IT Management Software?

IT management software is one type of software solution that can assist organizations in managing and supporting their IT infrastructure using a centralized system. Generally, IT management software includes functionalities such as ticketing and incident management, asset management, device management, reporting, automation, and self-help. Companies deploy IT management software to minimize downtime, manage their support requests, gain visibility regarding hardware and software assets, and automate administrative functions. Regardless of the size of an organization, whether a small business network or an enterprise environment, IT management software allows companies to streamline technology services.

What Features Should I Look For in the Best IT Management Software?

When selecting IT management software solutions, you should consider options that meet your requirements for support, monitoring, and asset management. The powerful functions for ticket and incident management can be used by IT departments to control their activities and solve problems effectively, whereas the asset and device management functions will allow you to see the status of hardware, software, and technologies within your company.

The remote monitoring and support functions will enable administrators to detect problems on their own, perform automated maintenance, and assist end users remotely if necessary. At the same time, reporting and analytics functions will let you assess performance and service-level agreements and see trends in operations. Finally, there are also administration and self-service functions, including knowledge bases, service catalogs, workflow automation, and employee self-service portals.

How Does IT Asset Management Software Benefit Businesses?

Software for IT asset management provides tools to help companies effectively manage and optimize their IT assets throughout their life cycles. Having a single repository of hardware, software, and other IT assets enables organizations to better understand their IT landscape and avoid losing assets, using them inefficiently, or having noncompliant assets. Additionally, IT asset management software is useful for tracking software licenses, scheduling maintenance tasks, conducting audits, and making smart decisions when purchasing assets. Apart from saving money and increasing productivity, such software also makes companies’ security and compliance initiatives more effective.

How Much Does IT Management Software Cost?

The cost of managing IT software depends heavily on the business’s scale, number of users, and functionality, but generally, all products use a subscription pricing model, which is cost-effective in the long run. For smaller or mid-size companies, basic packages tend to start at around $5-$20 per user per month for basic helpdesk or asset management, while advanced solutions with additional features such as automation, reporting, and integration can cost $20-$100+ per user per month. Solutions for enterprise-level companies usually come with custom pricing and are very expensive ($100k+), especially for full-fledged IT Service Management (ITSM), security workflows, and multi-department orchestration.

IT Management Software FAQs

What are IT project management tools?

The management of IT projects entails planning, organizing, and controlling technology-oriented projects, which helps ensure timely completion within budget and in line with specified requirements. In this context, coordination among individuals, resources, and tools is necessary to facilitate the completion of IT initiatives, including software development, system upgrades, infrastructure deployment, and digital transformation projects.

What are the benefits of using an IT management platform for small businesses?

IT management software helps small firms streamline and improve their technology processes by consolidating activities such as help desk operations, device management, software patching, and problem resolution under one roof. This ensures efficiency by eliminating manual effort, saving time during problem resolution, and increasing visibility into the overall IT infrastructure. In addition, this kind of software improves security through automation and access-level control, and prevents downtime by enabling early detection and resolution of problems. The use of IT management software is important for small teams because of its scalability and structured approach.

How do I choose the best IT management software for my company?

To find the best IT management solution for your firm, first define the essential requirements, including helpdesk support, asset management, automation capabilities, security features, and ITSM. Then, you should take into account the ease of using the software, its scalability, and its integration with other systems you may already use, such as CRM or HR management systems or cloud services. Of course, the pricing model and the quality of customer support are also crucial factors to consider. Finally, testing of some solutions during a trial period will reveal which platform suits you best.

What is an ITSM tool?

The ITSM tool is a software application used by organizations for managing IT services in an organized manner. The processes supported include incident management, request management, problem management, change management, and asset management, among others, mostly through the help desk system. The main objective of the ITSM tool is to ensure standard procedures for IT activities and to enhance the efficiency of IT service delivery.

How We Chose the Best IT Management Software

The top IT management software platforms were selected through a standardized review of leading IT service management platforms (ITSM), help desks, and IT operations and IT management tools. We reviewed each platform across four equally weighted categories.

• Variety of Features: The performance of each IT management software was evaluated based on the extent to which it supported core IT processes, including incident and ticket management, asset management, change management, automation, and reporting. Top-performing IT management platforms included those with good workflow customizability, solid automation capabilities, network monitoring, integration with third-party applications, and scalable functionality to suit both small and large organizations.
• Pricing and Fees: The pricing model of the IT management software, such as individual subscription plans, tiered plans, and enterprise packages, was reviewed. Software with a high ranking had a reasonable pricing structure and good value for its features.
• Onboarding and Support: We assessed each platform’s ease of implementation, usability, integration capabilities, and customer support across multiple channels, including email, live chat, phone, and self-service knowledge bases. Platforms with intuitive dashboards, straightforward setup, comprehensive documentation, and responsive support teams scored higher, particularly for businesses looking to deploy and manage IT operations with minimal complexity.
• Reliability and Reputation: We evaluated user reviews, the platform’s industry reputation, uptime, and vendor reliability. Platforms that are rated positively, maintain strong security measures, and have an established history in IT services performed better. We also considered how often the vendors update their products.