Aircall

What is Aircall?

Aircall.io, a cloud-based VoIP (Voice over Internet Protocol) business phone platform, integrates customer communications and AI-powered intelligence. It focuses on helping transform your sales and customer support into a highly efficient system and improving call quality. It seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, providing bi-directional syncing across 100+ essential business apps, allowing you to achieve more with AI Agents, instant data-driven insights, and automation.

Aircall is committed to quality, providing easy-to-use business tools that deliver data-driven insights and in-depth analytics, which enable you and your sales teams to make informed decisions and communicate clearly with customers, improving efficiency and the customer experience. Additionally, with call recordings and in-call coaching, your salesforce can manage challenging calls faster and more confidently, leading to fewer disruptions and lag times.

Aircall dashboard analytics

Setting up your call center is fast and simple, requiring only a headset, a computer or a phone, and an internet connection. Small businesses can create numbers in over 100 countries, streamline onboarding across departments, and set up integrations to begin operations by the end of the day. Settings can be adjusted from the web, desktop, or mobile app at any time, making it easy to customize the system to meet shifting business needs.

Aircall automatically syncs call details to your CRM and Helpdesk so you can review call recordings, check account, lead, or contact histories, and see the context around every conversation. The tool provides in-depth call metrics, letting you see who’s on a call and who’s available. Aircall tracks missed calls, hold times, and historical trends, helping you boost individual and team performance.

Aircall stats overview

Get Started Visit Aircall’s website.

With the AI voice agent, you can handle and qualify inbound calls around the clock, even in the off hours. It assists with every point of the call, from prep to follow-up, with real-time conversation intelligence and AI-powered workflows. The human-first AI platform automates the busywork, identifying trending topics, transcription calls, adding tags, generating summaries, marking calls for review, and using Call Scoring, allowing your customer service teams to focus on building relationships.

The phone system is designed to be user-friendly while empowering your support teams to manage business conversations in one place, meet quotes, and use powerful collaboration tools, like warm transfers, preventing repetition. Aircall also integrates with WhatsApp, helping you reach 3 billion users from a single unified hub for calls, texts, and WhatsApp messages.

Aircall’s dedicated Customer Success Manager offers support via chat, email, and phone from offices around the world. Its shared inbox keeps cross-channel conversations under control, all in one place, ensuring sales reps know what step comes next, without having to ask the customer to repeat themselves.

Other important features Aircall provides include toll-free phone numbers, international calling, interactive voice response (IVR), forward-to-phone, shared contacts, customized scheduling, warm transfers, call conference solutions, call routing, call tagging, KPI tracking, call monitoring, power dialer, and integrations with Hubspot, Zendesk, and much more.

Aircall activity feed

Is Aircall legit?

Aircall was founded in 2014 in Paris, France, with the goal of creating a cloud-based, easily integrated phone system for sales and support teams. It opened an office in New York City in 2017 and has been expanding globally since. Aircall is trusted by over 22,000 companies, including Untuckit, Expensify, Burton, Pipedrive, and more. It has a significant online presence, listed across trusted third-party review sites with an average rating of 4 out of five stars.

How much does Aircall cost?

Aircall plans start at $30 per month, billed annually

Starting price:

$30 per month

Free trial:

7 days

Free version:

Not Available

Get Started Visit Aircall’s website.

What’s included in every Aircall plan?

Each Aircall plan comes with 50 free AI Voice Agent minutes per account per month. At sign-up, each plan offers an additional 100 minutes.

The Essential plan comes with 100+ integrations and API access, unlimited calls in the U.S. & Canada, IVR, call recording, click-to-dial, SMS & MMS messaging, unlimited simultaneous outbound calls, and software for desktop, Android, and IOS.

The Professional plan includes everything from the Essential plan, adding all AI Assist features, Salesforce CTI integration, mandatory call tagging, Advanced analytics & live monitoring, smart routing, manual & automated queue callback, and advanced sales features including Power Dialer & Voicemail Drop. With the Custom plan, you can get features such as unlimited worldwide calls, custom onboarding, API developer support, and more.

Aircall also offers add-on packages for additional costs to help you personalize the service, no matter which plan you choose.

• AI Assist—$9/license/month (features coaching and conversation intelligence)
• AI Assist Pro—$49/license/month (features real-time AI coaching on every call)
• AI Voice Agent—Starts at $0.19/minute (additional minutes to assist your team)
• Analytics+ Add-on—$15/license/month (features advanced dashboards for data-driven sales)
• WhatsApp in Aircall—$10/license/month (enables instant messaging with customers worldwide)
• Aircall for Salesforce Voice—$30/license (features smart, scalable voice support)

Which features does Aircall offer?

Small Business Phone Systems Features
	Voicemail Transcription
	Call Scripting
	Queue Management
	Meeting Management
	Business Text Messages (SMS & MMS)

Other notable Aircall features

• Toll-free & international numbers
• Collaborative call conference solution
• Call routing & queuing
• Voicemail customization
• Extensions
• Interactive Voice Response (IVR)
• Blocklist numbers
• Shared contacts & inbox
• Warm transfer (allow teammates to quickly speak to one another before transferring live calls)
• Call commenting & assignments
• Real-time modifications
• Unlimited concurrent calls
• Time & date-based routing
• Call recording & pause-resume toggles
• Custom filters
• After-call work
• CRM integrations
• Messaging API & webhooks
• Analytics & live monitoring
• Admin & security
• AI-powered transcriptions

Aircall teams overview

Get Started Visit Aircall’s website.

What types of support does Aircall offer?

	Data Migration
	1-on-1 Live Training
	Self-Guided Online Training
	Knowledge Base
	FAQs/Forum
	Email Support
	Live Chat
	Phone Support

Aircall user review highlights

We analyzed 3,146 user reviews about Aircall from 4 third-party review websites to provide this summary.

The vast majority of Aircall reviews are positive, highlighting the platform as easy to use, time-saving, and helpful for streamlining communication workflows. Many users also note that the transcription feature, which is AI-powered, is highly useful and allows them to easily find specific information like numbers and email addresses. Aircall’s contact center software functionality and integration features both improve management and the quality of users’ phone support.

However, some reviewers explained that they had trouble with Aircall lagging and slow loading. Others mention that call quality is often dependent on a quality internet connection, which may lead to interruptions, especially when multiple people are using the same phone number. Many users reported issues contacting Aircall support, while others stated that the support team was extremely helpful. While some users experienced issues with lagging and features not working as expected, the majority of users find Aircall easy-to-use and are satisfied with the service as it enhances collaboration, streamlines workflows, and offers extensive quality management for phone support.

• Ease of Setup – Some users mention that setup is a bit complicated and requires help from Aircall, but they note that the customer support team is helpful, and once set up, the system runs well.
• Ease of Use – Users feel that once Aircall is set up, the interface is intuitive and easy to use. Those who had issues could contact support for guidance.
• Features – Many users feel that the features are extremely useful, solving issues like the lack of visibility and improving team organization, customer tracking, and operational efficiency.
• Quality of Support – While some users feel Aircall has great customer support, others mentioned issues with getting in contact or having issues with canceling.
• Value for Money – Many feel that Aircall is worth the money; however, others note that the cost adds up fast, especially when adding on additional features, which can be difficult for small businesses on a budget. Others note that the 3-license minimum makes it ill-suited for individual-owned businesses.

Aircall Contact Information

Parent Company:

Aircall

Headquarters:

New York City, NY

Year Founded:

2014

Website:

https://aircall.io/

Facebook:

facebook.com/aircallapp

Twitter / X:

twitter.com/aircall

LinkedIn:

linkedin.com/company/aircall/

Instagram:

instagram.com/aircall.io/

YouTube:

youtube.com/channel/UCwoyTr1GRoGMw7NOy709TnQ

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