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Greenhouse

Review by ALEX MCOMIE
Updated December 19, 2023

Greenhouse is a hiring platform that covers both recruiting and onboarding. It includes critical features like job posting, automated messaging, and internal communications. While Greenhouse offers a separate product for enterprise clients, we’ll primarily focus on the small business product in this review.

Pros

  • Great candidate experience
  • Offers various support options
  • Covers both recruiting and onboarding
  • Connects to over 1,000 job platforms
  • Powerful reporting tools
Cons

  • Custom pricing only
  • Some issues with setup process
Greenhouse logo
Best for workflow management
4.5
Features
5
Pricing
3
Support
4
Reputation
5

What is Greenhouse ATS?

Greenhouse is an all-in-one platform for attracting, interviewing, and onboarding applicants. It’s designed to streamline the entire hiring process, and there’s a robust set of reporting tools to help hiring managers identify trends and continually optimize their strategies.

Like most applicant tracking services, Greenhouse connects to third-party job platforms so that you can get as much exposure as possible without manually posting on each site. You can currently use Greenhouse to post on more than 1,000 job boards, and you can track candidates from any source through the Greenhouse dashboard.

Greenhouse provides both internal and external communication tools to minimize friction and help remove inefficiencies in your hiring workflow. Managers also have the option to set up team and individual goals for increased transparency, relying on objective metrics and trends to make informed judgements and decisions.

greenhouse help article on individual goals screenshot

Sample help article on individual goals from the Greenhouse support center. Source: Greenhouse website

Finally, Greenhouse comes with a variety of onboarding features to get new hires up to speed more quickly. They’ll be able to see employees in related roles and immediately start communicating with the other members of their team.

You can even create a custom onboarding process and rely on Greenhouse to automatically assign successive tasks to the right employee. The end result is a reliable, standardized onboarding workflow that’s built specifically for the needs of your organization.

How much does Greenhouse cost?

Starting price:
Custom pricing only
Free trial:
Not available
Free version:
Not available
Greenhouse Pricing & Plans
Essential Advanced Expert
Custom pricing Custom pricing Custom pricing
Includes applicant tracking, task management, basic DEI and reporting tools, and more Includes all Essential features plus single sign-on, custom reports, advanced career page configurations, and more Includes all Advanced features plus BI connector, additional security and DEI tools, a developer sandbox, and more

What’s included in every Greenhouse plan? All Greenhouse subscriptions come with core features like applicant tracking, collaboration tools, and automated task management.

Which features does Greenhouse offer?

Applicant Tracking Systems Features
Onboarding
Job Posting
E-Verify/I-9 Forms
Resume Parsing
HIPAA Compliance

Other notable Greenhouse features

  • Mobile app
  • DEI tools
  • Automated task management

What types of support does Greenhouse offer?

Data Migration
1-on-1 Live Training
Self-Guided Online Training
Knowledge Base
FAQs/Forum
Email Support
Live Chat
Phone Support

Greenhouse user review highlights

We analyzed 2,975 user reviews about Greenhouse from four third-party review websites to provide this summary.

Based on our research, Greenhouse has generally received positive reviews, but not to the extent that we’ve seen from some of the top applicant tracking providers. In particular, issues with customer support and the setup process for new clients led to more of a mixed bag. We also noticed that many users were disappointed with complexities and limitations in the reporting system.

On the other hand, feedback was mostly strong with respect to the application’s core features of sourcing, applicant tracking, and onboarding for new hires. Still, users are divided when it comes to the question of whether Greenhouse is worth the cost, which may be higher than that of other applicant tracking platforms.

  • Ease of Setup – As mentioned above, setting up Greenhouse appears to be a sticking point for many uses. Some reviewers also felt that the Greenhouse visual design was somewhat dated compared to some of its competitors.
  • Ease of Use – In contrast, feedback is more positive when it comes to the Greenhouse’s ongoing ease of use after getting set up. This is particularly true for candidates, as Greenhouse eliminates many of the inefficiencies associated with conventional hiring practices.
  • Features – Users have mostly good things to say about Greenhouse’s functionality, but this doesn’t apply to its reporting tools. Many reviewers noted that they had trouble generating the custom reports they needed due to the limited customization options.
  • Quality of Support – Greenhouse’s support seems to be roughly in line with other applicant tracking systems, with an even mix of positive and negative feedback. Some users mentioned that they would appreciate an option to schedule a meeting with the customer service staff rather than going back and forth via email or live chat.
  • Value for Money – With Greenhouse only offering custom pricing, you’ll have to speak to their team to get a quote for your business. Some reviewers said that the price was too high, but many of them still felt that it was worth paying given the functionality of the Greenhouse platform.

Greenhouse Contact Information

Parent Company:
None
Headquarters:
New York, NY
Year Founded:
2012
Website:
greenhouse.com
Facebook:
facebook.com/greenhouse.io /dd>
Twitter:
twitter.com/Greenhouse
LinkedIn:
linkedin.com/company/greenhouse-inc-
Instagram:
instagram.com/greenhousesoftware
YouTube:
youtube.com/@greenhousesoftware979

Greenhouse alternatives

Software Starting Price B2B Reviews Score
Greenhouse Custom pricing 4.5
BambooHR Varies 4.8
Freshteam by Freshworks $59 / month plus $1 / month / employee 4.4

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