What is Otter POS?
Otter POS simplifies restaurant management and payments by centralizing orders across multiple channels and locations, allowing you to view and edit orders directly on the point-of-sale. Their all-in-one platform consolidates everything you need to run your business—including unified analytics. Additionally, with seamless menu management, you can upload menus, update pricing, and adjust online menu items in real-time across all channels with just a few clicks.
Get a Demo Visit Otter POS’s website
Otter POS transactions page.
Otter offers real-time sales tracking, automated order processing, and multi-platform delivery integration, making it a popular restaurant operating system. By avoiding manual entry errors, improving order accuracy, and streamlining workflows, Otter POS allows restaurant owners to focus on what matters most—serving great food and service.
With an industry-low processing fee of 2.39% + 15¢ per transaction, Otter POS helps boost revenue through flexible ordering options like kiosks and online ordering. It seamlessly integrates with tools like AI-driven promotions on delivery apps to drive sales. Plus, real-time performance reports offer live data insights for quick issue resolution.
Otter POS’s easy-to-use interface, sophisticated reporting capabilities, and automation features help restaurants maximize time and profitability. Whether it’s a quick-service restaurant, full-service restaurant, or food truck, Otter POS provides a reliable, scalable solution optimized for today’s food businesses.
Otter POS online orders screen.
Enhance your restaurant operations with Otter POS’s reliable and user-friendly hardware, making staff training seamless and ensuring smooth operations with live alerts and an offline mode. Easily customize kitchen workflows by assigning items to specific stations, printers, and KDS, no matter the brand.
Is Otter POS legit?
Otter POS is one of the best restaurant POS software solutions. It’s popular for its ability to help food service businesses automate operations and boost performance. It has attracted restaurants, cafes, and food trucks through automatic order management, real-time tracking, and integration with online order delivery platforms.
Otter POS is a good fit for restaurants looking to simplify order processing, menu management, and third-party delivery service coordination. Its simplicity, strong reporting capabilities, and automation options make it a valuable resource for enhancing efficiency and customer satisfaction while minimizing operational complexity.
Get a Demo Visit Otter POS’s website
How much does Otter POS cost?
Otter plans start at $99 monthly for Order Aggregation and $19 monthly for Point of Sale.
- Starting price:
- $99/month or $19/month
- Free trial:
- 14 days
- Free version:
- Not Available
| Otter POS Pricing & Plans (Order Aggregation) | |
|---|---|
| Lite | Standard |
| Starting at $99/month | Starting at $149/month |
| Great for restaurants starting in delivery | Scale with new ordering channels and automated marketing |
| Otter POS Pricing & Plans (Point of Sale) | |
|---|---|
| Starter | Main |
| Starting at $19/month | Starting at $59/month |
| Lower monthly fee | Lower processing fee |
What’s included in every Otter POS plan?
Order Aggregation plans include automatic order management, real-time syncing of third-party delivery platforms, unified reporting, and menu updates across different services, all in one place. These features remove manual entry errors and allow restaurants to automate their delivery process.
Point of Sale (POS) plans include in-store and online order taking, integrated payment methods, and menu management features. Real-time sales insights and menu customization provide a seamless restaurant management experience.
Both plans include a user-friendly interface, comprehensive reporting, and multi-platform integration. These tools help restaurants optimize efficiency and enhance customer satisfaction.
Which features does Otter POS offer?
| Restaurant POS Features | |
|---|---|
| Customizable Menu Options | |
| Table Management | |
| Employee Management | |
| Integrated Payment Processing | |
| Inventory Tracking | |
Other notable Otter POS features
- Multi-platform order integration
- Real-time sales analytics
- Customizable discounts and promotions
- Seamless hardware compatibility
- Order auto-accept and routing
- Dine-in to delivery sale processing
- Open API
- Offline transactions
What types of support does Otter POS offer?
| Data Migration | |
| 1-on-1 Live Training | |
| Self-Guided Online Training | |
| Knowledge Base | |
| FAQs/Forum | |
| Email Support | |
| Live Chat | |
| Phone Support |
Get a Demo Visit Otter POS’s website
Otter POS user review highlights
We analyzed 338 user reviews about Otter POS from two third-party review websites to provide this summary.
Otter POS stands out because it can natively support third-party food delivery companies like Grubhub, DoorDash, and Uber Eats within one system without manually entering orders. Individuals enjoy the fact that they can manage several platforms with one screen. They appreciate that it is easy to integrate with other systems, such as Toast. Other Otter reviews highlight the ease of use, enabling employees to transition quickly and resulting in improved efficiency.
Some users have praised specific support agents for their responsiveness and problem-solving skills, making the onboarding process suitable. Reviewers also noted how easy it was to add on other Otter product offerings, such as Kiosk, to grow their sales.
Others indicated they have experienced some minor problems with Otter POS initially, but went on to express that their support team is very knowledgeable in solving any issues that arise. Users share that there are no native inventory or staff management features, but are able to integrate their existing partners or apps to manage these areas of their business on the POS. One user had included slow order notifications on the kitchen display system (KDS) as well.
- Ease of Setup – While some users found integrating systems like Toast straightforward, others mentioned that setting up Otter POS was a chore. However, individual support representatives were praised for their assistance in getting businesses up and running.
- Ease of Use – Many reviewers appreciated Otter POS’s intuitive interface, noting that staff could learn the system within minutes. The ability to consolidate multiple third-party delivery services into one platform made order management much more convenient.
- Features – Otter POS excels in third-party delivery integrations, automatically pulling orders from platforms like Uber Eats, DoorDash, and Grubhub. Users also valued the ability to mark items as unavailable with ease. However, some reported issues with the kitchen display system (KDS) being slow to update during rush hours.
- Quality of Support – The Otter team offers in-depth onboarding and product resources to make implementing their POS easy. They have 24/7 customer support available directly on their platform through chat and also by phone. They have invested a lot of time and resources into enhancing their customer support over the past few years, and online reviews show this change is real and reliable. Customers praise their support team’s responsiveness in comparison to competitors like Toast or Square.
Otter POS Contact Information
- Parent Company:
- Otter
- Headquarters:
- Los Angeles, CA
- Year Founded:
- 2018
- Website:
- tryotter.com/
- Facebook:
- facebook.com/tryotter/
- Instagram:
- instagram.com/tryotter/
- LinkedIn:
- linkedin.com/company/try-otter
- YouTube:
- youtube.com/@TryOtter