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Salesforce Sales Cloud

Updated June 19, 2024

Salesforce Sales Cloud is a popular name when it comes to customer relationship management (CRM). It automates workflows to save time and manage customer data cross-company so that all touchpoints have unified information to reach customers quickly and close deals. With many add-ons and upgrades available, Salesforce works for companies of all sizes and industries.


  • Multiple customer management options
  • Multiple add-ons available
  • Many workflow automation options
  • Detailed, customized reporting
  • Opportunity and lead management included

  • Customer service levels vary across plans
  • Fewer integrations than others
  • No live training

Salesforce Sales Cloud logo
Best for medium-sized business

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a CRM designed to save companies time while empowering all representatives with real-time information and data about their clients. AI-powered, it uses automation to create efficient workflows, intelligent insights, and real-time data across the company to allow representatives to access customers faster and more efficiently to accelerate deals.

salesforce sales cloud login dashboard screenshot

Salesforce Sales Cloud login dashboard. Source: 30-day free trial.

Salesforce Sales Cloud pricing comes in four plans that each boasts the core of customer account management and progressively offers more with each tier. Even at the basic level, it integrates with email, and a mobile app is available for access on the go.

There are two levels of customer support. At the entry level you get guided setup, in-app tutorials, and Trailhead (instructor led group learning). At the highest paid tier, you get access to 24/7 customer support.

salesforce sales cloud opportunity dashboard screenshot

Salesforce opportunity dashboard. Source: Salesforce free trial.

Salesforce reviews indicate that most people accept Salesforce as the industry standard and are willing to make an effort to learn it. The program receives glowing reviews regarding customizations, automation, and overall customer, lead, and opportunity management. Some mixed reviews arise regarding customer support.

salesforce sales cloud task page screenshot

Task page showing assigned tasks with notes. Source: Salesforce Sales Cloud free trial.

Get Started Visit Salesforce Sales Cloud’s website.

How much does Salesforce Sales Cloud cost?

Salesforce Sales Cloud plans start at $25/month.

Starting price:
$25/per user/per month
Free trial:
30 Days
Free version:
Not Available
Salesforce Sales Cloud Pricing & Plans
Essentials Professional Enterprise Unlimited
Starting at $25 /mo Starting at $75 /mo Starting at $150 /mo Starting at $300 /mo
Per User Per User Per User Per User

What’s included in every Salesforce Sales Cloud plan? All Salesforce Sales Cloud plans include account, contact, lead and opportunity management, and email integration. Beyond the Essentials tier, you get pipeline and forecast management. The highest two tiers get access to workflow automation, sales engagement and insights, and a higher level of customer support.

salesforce sales cloud report creation screenshot

Salesforce report creation gives everyone with access the opportunity to customize and create detailed reports. Source: Salesforce Sales Cloud CRM free trial.

Which features does Salesforce Sales Cloud offer?

CRM Software Features
Many customizations for workflows, reporting, dashboards and user profiles
Manage customers, accounts, activity, leads, and opportunities
Use drag-and-drop feature to simplify, automate, and save time
Integrates with email on all plan levels
Real-time reporting and dashboards that can easily be customized

Other notable Salesforce Sales Cloud features

  • Configure, price, quote, and billing
  • Sales turnkey intelligence and automation
  • Marketing automation
  • Salesforce engage
  • Partner relationship management
  • Sales productivity console
  • Sales dialer
  • Social intelligence
  • Maps
  • MuleSoft integration
  • Relationship insights
  • Conversation insights
  • Revenue intelligence

Get Started Visit Salesforce Sales Cloud’s website.

salesforce sales cloud opportunity forecasting screenshot

Salesforce opportunity forecasting. Source: Salesforce 30 day free trial.

What types of support does Salesforce Sales Cloud offer?

Data Migration
1-on-1 Live Training
Self-Guided Online Training
Knowledge Base
Email Support
Live Chat
Phone Support

Salesforce Sales Cloud user review highlights

We analyzed 36,374 user reviews about Salesforce Sales Cloud from four third-party review websites to provide this summary.

In positive Salesforce Sales Cloud reviews, many customers point out that Salesforce is the CRM standard and knowing it is good for their career. They find it easy to learn, appreciate how easy integrations are, and love the ease of unifying all customer leads and opportunities across the company. The automations are also appreciated and, along with the drag and drop feature, are reported to make life much easier.

  • Ease of Setup – Salesforce Sales Cloud gets mixed reviews here where some users find it easy, and others say it takes a lot of time with little guidance.
  • Ease of Use – Again, mixed reviews where some can quickly pick up using Salesforce, and others report it taking months of study to learn to use all the capabilities.
  • Features – Customers most appreciate many Salesforce Sales Cloud features, including sales process automation, contact management, and lead and opportunity management features.
  • Quality of Support – Salesforce gets some poor reviews regarding customer support. Users say that if you’re on the lower-priced plan, it forces you to upgrade, and the support team overpromises and underdelivers.
  • Value for Money – Users say that Salesforce is an industry standard, and therefore it pays to know it.

The biggest complaints about Salesforce Sales Cloud are around a few key areas. First, some users report that customer service is lacking – even those on the higher-level customer service plans say that it takes a long time to communicate, and even then, it isn’t always helpful. Other complaints circle around the layout being cluttered and add-ons being pricey. Some also say that setup and learning the program is quite time consuming and difficult with very little guidance or support.

Salesforce Sales Cloud Contact Information

Parent Company:
San Fransico, CA
Year Founded:

Salesforce Sales Cloud alternatives

Software Starting Price B2B Reviews Score
Salesforce Sales Cloud $25 / month / user 4.5
HubSpot CRM $27 / month / 2 users 4.75
Pipedrive $14.90 / month / user 4.75

Salesforce Sales Cloud Reviews

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