Tracker

What is Tracker?

Tracker stands out because it acts as a dual ATS and CRM, allowing recruiters to manage relationships with potential candidates and hires while actively recruiting and making matches. It also benefits the sales pipeline, marketing efforts, and operational processes.

Tracker dashboard tracks candidates, interviews, and the candidate lifecycle. Source: Tracker Demo

Because of its heavy customer relations focus, many of Tracker’s ATS features include tools to source and nurture potential candidates, while other features help recruiters zero in on applicant skills and match them with the correct position. And automation plays a big part in everything Tracker does.

Tracker pricing is not stated, but we do know it is broken into two plans: Starter and Enterprise. Due to the flexibility of the software, Tracker provides custom pricing on a case-by-case basis. While this practice does make it hard to draw side-by-side comparisons to competitors, your best bet is to schedule a demo with the Tracker team and discuss your unique pricing options.

Tracker garners excellent customer feedback. Reviewers consistently report that the Tracker customer support is one of the best in the business. The company works hard to become a true partner and improve your processes, workflows, and ROI.

Is Tracker legit?

Tracker’s relationship management system (RMS) operates on the motto, “Relationships first.” This belief in relationships first has helped Tracker build a platform that provides recruitment firms with the tools they need to develop better relationships and, therefore, better businesses.

Tracker email sequence and automation. Source: Tracker demo.

How much does Tracker cost?

Free trial:

2 weeks

Free version:

Not Available

What’s included in every Tracker plan? Tracker offers two plans, Starter and Enterprise. Both include core ATS and CRM, marketing features, reporting, and dashboards. In the Starter plan, there is no annual contract. In the Enterprise plan, you get a discount for paying annually. You can add many additional add-ons to either of these plans, including automation, job board integration, back office, onboarding, and collaboration plans.

Tracker tracks jobs posted and the relevant information. Source: Tracker demo.

Which features does Tracker offer?

Applicant Tracking Systems Features
	Onboarding
	Job posting integration
	CRM
	Compliance
	Resume parsing

Other notable Tracker features

• Resume sends
• AI ranking
• Job management
• Skills profiling
• Long & shortlist

What types of support does Tracker offer?

	Data Migration
	1-on-1 Live Training
	Self-Guided Online Training
	Knowledge Base
	FAQs/Forum
	Email Support
	Live Chat
	Phone Support

Tracker user review highlights

We analyzed 280 user reviews about Tracker from two third-party review websites to provide this summary.

Tracker reviews indicate that users are thrilled with Tracker for several reasons. High on that list is customer support. When talking about customer service, one reviewer said that her dedicated account representative is “responsive and supportive and is our true partner who is always available to address any questions promptly, help navigate the system, or develop a best practice around one of its features.” She goes on to say, “I highly recommend Tracker RMS as we’ve had a very positive experience working with them this year.” Users also find that the company keeps them ahead of the game. “They are almost always ahead of the digital curve, which gives us a major advantage in the recruitment industry,” says another reviewer in August of 2023.

Tracker has mobile capabilities. Source: Tracker demo.

When it comes to lackluster reviews, the biggest problem that stands out is the fact that there are so many features that it has a significant learning curve. Some reviewers find it takes a long time to understand how to use every feature fully. Tracker offers white-glove implementation to help you set up the platform in the way that’s most effective for your business, but it can take several weeks to complete. Most users report a high rate of satisfaction with the platform once they make it past the onboarding period.

• Ease of Setup – users have no complaints about getting Tracker ATS set up.
• Ease of Use – Tracker reviews report that it’s a very user-friendly interface.
• Features – customer support garners the most positive feedback, while users also like collaboration, project management, email sequence, and reporting tools.
• Quality of Support – users rave about the quality of Tracker customer support, saying that it’s easy to access and representatives are helpful, professional, and highly knowledgeable.
• Value for Money – several reviewers comment that the feature-to-cost ratio is spot on, and you get quite a lot of value for the price.

Tracker Contact Information

Parent Company:

Tracker

Headquarters:

San Diego, CA

Year Founded:

2005

Website:

tracker-rms.com

Facebook:

facebook.com/TrackerRMS

Twitter:

twitter.com/Tracker_RMS

LinkedIn:

linkedin.com/company/tracker-rms

YouTube:

youtube.com/c/Tracker-rms

Tracker alternatives