We may earn money when you click on links to our partners. Advertiser Disclosure


Updated June 14, 2024

Freshsales is a CRM designed to help small to mid-size businesses accelerate revenue through personalized engagement and context-driven sales. It enhances client interactions, deepens customer relationships, streamlines lead management, and shortens the sales cycle.


  • Intuitive UI
  • Free version for small teams
  • Omnichannel customer engagement
  • Customizations at every level
  • Easy to implement

  • Slow to load at times
  • Can be glitchy
  • Mixed reviews on customer service

Freshsales logo
Best for small businesses
Features score
Pricing score
Support score
Reputation score

What is Freshsales?

Freshsales is a fully-featured CRM that utilizes AI to drive the sales process and accelerate revenue growth. It offers a range of powerful features, including automation tools, multiple contact management views, robust reporting capabilities, AI-powered chatbots, and numerous customizations.

freshsales dashboard

Views by dashboard on Freshsales.

Tailored to small to mid-size businesses, Freshsales offers three plans and a free version for businesses with three or fewer users. By focusing on personalized engagement, Freshsales helps companies improve client interactions, deepen customer relationships, streamline lead management, and shorten the sales cycle. Beyond Freshsales, Freshworks offers other services like marketing, customer service, and IT platforms that you can add on or combine with your plan.

Although it may not be as sleek as some of the more prominent names in the CRM category, users appreciate that it provides all the necessary features at a reasonable price point. Overall, Freshsales stands out for its effective CRM solutions, making it a valuable tool for small to mid-sized businesses looking to grow their revenue and improve sales processes.

feshsales contacts storage

Contacts stored on Freshsales.

Is Freshsales legit?

Freshsales is part of the Freshworks family, which includes Freshdesk, Freshservice, Freshchat, and Freshmarketer. The idea behind Freshworks and its brands is to make work faster, easier, and more human.

Early on, as more and more companies became cloud-based, the need for a single platform that did it all grew, and Freshworks was born. By combining Freshworks products, you really do get it all. You can easily manage your customers and your business in a way that positions you for rapid growth and success.

freshsales messaging

Get Started Visit the Freshsales website.

How much does Freshsales cost?

Freshsales plans start at $9

Starting price:
$9 per month per user
Free trial:
21 Days
Free version:
Freshsales Pricing & Plans
Free Growth Pro Enterprise
$0 Starting at $9 /mo /user Starting at $39 /mo /user Starting at $59 /mo /user
Up to 3 users Unlimited Unlimited Unlimited

What’s included in every Freshsales plan?

Freshsales has three paid plans and one free plan. The free plan is available for small teams of up to three users and includes customer data management, Kanban boards, email templates, phone, and live chat. Plus, all plans include 24/5 customer support.

freshsales pipeline tracking

Pipeline tracking on Freshsales.

The first paid plan, the Growth plan, includes all that the free plan includes plus contact lifecycle stages, phone, email, chat, email templates, custom fields, workflows, collaboration tools, product catalog, reports, the Freshsales marketplace, and a mobile app.

In the Pro plan, you get contact scoring by Freddy AI, more customizations, territory management, sales sequences, sales emails by Freddy AI, multiple sales pipelines, deal insights, and advanced workflows. The Enterprise plan adds all this plus field-level permissions, even more customizations, forecasting, sandbox, and audit logs.

freshsales curated reports

Curated reports are available on Freshsales.

Which features does Freshsales offer?

CRM Software Features
Customer management
Workflow automation

Other notable Freshsales features

  • Omnichannel customer engagement
  • 360-degree view of customer data
  • Automated processes
  • Deal management
  • Sales intelligence
  • Permissions and control
  • Mobile app

Get Started Visit the Freshsales website.

What types of support does Freshsales offer?

Data Migration
1-on-1 Live Training
Self-Guided Online Training
Knowledge Base
Email Support
Live Chat
Phone Support

Freshsales user review highlights

We analyzed 1,989 user reviews about Freshsales from four third-party review websites to provide this summary.

Freshsales gets primarily great reviews from users with just a few minor gripes. As with some lower-budget programs, a handful of users say that the platform lacks the sleekness and extras that competitors have, while others report that it can be slow to load and occasionally glitchy. However, the biggest issue seems to be customer support, and the reviews are mixed. Some users report that their support tickets hang out for weeks without any contact or resolution, while others say the support team isn’t helpful and doesn’t know what they’re doing.

On the other hand, some users have had a great experience with customer support, saying they are always fast and helpful, especially during the implementation period. Many reviewers also suggest that the web-based program boasts a simple user interface that is intuitive, easy to learn, and not bogged down by unnecessary extras. Several users report that it makes their job so much easier, and they have now started using it for other sectors, like marketing.

  • Ease of Setup—Users say that implementing the program is easy and that customer support during implementation is very helpful.
  • Ease of Use—Reviewers praise the easy-to-use, intuitive UI.
  • Features—Task reminders, follow-ups, organization, lead management, and sales pipeline organization are all highly rated features.
  • Quality of Support—Freshsales gets mixed reviews on customer support, with some users reporting quick and helpful service and others not so much.
  • Value for Money—There are a few comments that Freshsales is pricey, but for the most part, users praise the value they get from the platform.

Freshsales Contact Information

Parent Company:
Freshworks, Inc.
San Mateo, CA
Year Founded:

Paychex alternatives

Software Starting Price B2B Reviews Score
Freshsales $9 / month / user 4.75
Less Annoying CRM $15 / month / user 4.9
Pipedrive $14.90 / month / user 4.8

Freshsales Reviews

When we've collected enough reviews for a good sample, we'll publish them here.

Write a review