Zoho CRM

What is Zoho CRM?

Zoho offers a comprehensive suite of business tools. It stands out for its user-friendly customer relationship management (CRM) platform. Zoho CRM offers startups and small businesses flexibility, customization options, lead management, sales management, sales pipeline, customer engagement, and reporting, enabling them to grow and succeed.

Zoho CRM dashboard.

With Zoho CRM, multiple teams can easily work together to close deals. Additionally, you can supercharge your sales force with Zia Agents. This tool is designed to streamline and amplify the work done. Essentially, Zia Agents are self-sufficient, super-smart bots powered by artificial intelligence (AI). You have the train the agent, ensuring it functions correctly and runs smoothly.

Get Started Visit Zoho CRM’s website.

Its CRM platform offers different features, including contact management, customizations, workflow management, reporting, AI-powered analytics, email marketing, sales forecasting, omnichannel customer contact, Canvas Design Studio, security measures, and a mobile app for IOS and Android. It runs on Module360, an in-house architecture designed to maximize productivity. Through it, you can create custom modules, streamline access regulation, generate multiple types of reports and dashboards, and eliminate repetitive tasks.

Leads can be viewed and sorted by various filters.

It integrates with over 1,000 applications via the Zoho Marketplace, including Hubspot, Microsoft 365, Slack, QuickBooks, Zoom, and much more. Additional add-ons include tools like marketing, finance, HR, help desk, and IT management. It offers various APIs, allowing team members to interact with systems and enable automation and customization.

Zoho is one of the best CRM software providers, working hard to ensure its advanced features create a great user experience while meeting all your business needs. The CRM solution provides real-time insights into customer data and custom fields, enhancing sales processes and retention.

Additionally, Zoho CRM can support teams (whether remote, hybrid, or in-person) through online meetings, group calls, and streamlined team communications. No matter where your workers are, you can use Zoho CRM to create a collaborative environment, improving productivity and customer experience.

Is Zoho CRM legit?

In business for over 25 years, Zoho has brought more than 55 products to market. The company prides itself on providing excellent customer support and developing outstanding products, spending more money on its products than on sales and marketing. Zoho offers a suite of services to help small businesses, has offices worldwide, and has over 100 million users globally.

Get Started Visit Zoho CRM’s website.

How much does Zoho CRM cost?

Zoho CRM plans start at $14

Starting price:

$14 per month per user

Free trial:

15 Days

Free version:

Available

What’s included in every Zoho CRM plan?

Zoho CRM offers a 15-day free trial, a free plan, and four comprehensive paid plans. The Standard plan is the most affordable option, helping you automate and optimize your sales cycle. Features include basic sales force automation, some customizations, basic reporting and analytics, and marketing automation. At the Professional level, you get increased customizations, security, and more sales automation features.

The Enterprise and Ultimate levels offer AI and higher levels of customer service. The Ultimate level offers full features, while the Enterprise level offers slightly less reporting and analytics.

The free plan provides basic sales force automation and reporting for up to three users. Zoho is a cost-effective CRM system that strives to provide businesses of all sizes with quality products at competitive prices.

Reports can be sorted and filtered.

Which features does Zoho CRM offer?

CRM Software Features
	Customizations
	Customer Management
	Workflow Automation
	Integrations
	Reporting and Analysis

Other notable Zoho CRM features

• AI-powered analytics
• Sales Force Automation
• Omnichannel Customer Contact
• Canvas Design Studio
• Journey Orchestration
• Sales Enablement
• Mobile App
• Security
• Flexible Contracts
• Territory Management
• CRM for Everyone

Additional Zoho applications are available.

Get Started Visit Zoho CRM’s website.

What types of support does Zoho CRM offer?

	Data Migration
	1-on-1 Live Training
	Self-Guided Online Training
	Knowledge Base
	FAQs/Forum
	Email Support
	Live Chat
	Phone Support

Zoho CRM user review highlights

We analyzed 15,056 user reviews about Zoho CRM from four third-party review websites to provide this summary.

Users have many positive things to note about Zoho CRM. However, some users had negative feedback. Several comments said the setup was a bit complicated and required a lot of help from Zoho’s customer service, leading to a steep learning curve. A few others also noted that there are some gaps in integrations.

Despite these complaints, we found an abundance of positive feedback. Reviewers praised the precise record keeping, rich feature set, and valuable insights and analytics. Users also appreciated Zoho CRM for its numerous available customizations and the prompt, regularly available customer service.

• Ease of Setup – One of the few issues users report involves the setup, which they note is a bit complicated and requires a lot of help.
• Ease of Use – Once set up, users report a learning curve, but beyond that, they are happy with the user interface.
• Features – Several of the features receive positive feedback, including customizations, customer support, AI analytics, Zoho Social, and automation.
• Quality of Support – Users appreciate the excellent customer support, saying it is prompt, helpful, and readily available.
• Value for Money – Many users appreciate the lower price point, which makes it accessible to small businesses, particularly given its rich features.

Zoho CRM Contact Information

Parent Company:

Zoho Corporation

Headquarters:

Austin, TX & Chennai, India

Year Founded:

1995

Website:

www.zoho.com/crm

Facebook:

facebook.com/crmzoho

Twitter:

twitter.com/zohocrm

LinkedIn:

linkedin.com/showcase/zohocrm/

Instagram:

instagram.com/zoho_crm/

YouTube:

youtube.com/c/ZohoCRMofficial

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