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Zoho CRM

Updated June 19, 2024

Zoho CRM offers a streamlined solution for remote and hybrid teams by uniting sales, marketing, and service departments with shared data and goals. Using robust automation, comprehensive analytics, and customizable features, Zoho CRM helps increase leads, accelerate sales, and provide actionable performance measures.


  • All-in-one solution
  • Caters to hybrid and remote teams
  • Free trial available
  • Rich set of features
  • Pay-as-you-go format

  • Large learning curve
  • Limited customizations at the lower levels
  • Basic reporting features
Zoho CRM logo
Best for Remote & Hybrid Teams
Features score
Pricing score
Support score
Reputation score

What is Zoho CRM?

Zoho offers a full suite of business tools and stands out for its comprehensive CRM. Zoho CRM provides small businesses flexibility, customizations, lead management, and reporting, allowing them to grow and succeed.

zoho crm dashboard

Zoho CRM dashboard.

Zoho CRM offers five plans, including a basic free plan and a 15-day free trial. Plans offer different features, including customer management, customizations, workflow management, reporting, AI-powered analytics, omnichannel customer contact, Canvas Design Studio, sales enablement and journey orchestration, a mobile app, and security measures. It integrates with over 500 programs via the Zoho marketplace and has a host of other Zoho applications, such as marketing, finance, HR, help desk, and IT management.

Additionally, Zoho CRM supports remote work through online meetings, group calls, and streamlined team communications. While customers appreciate Zoho CRM’s many features and omnichannel connections, they warn that there is a learning curve.

zoho crm lead view

Leads can be viewed and sorted by various filters.

Is Zoho CRM legit?

In business for over 25 years, Zoho has brought more than 55 products to market. The company has always prided itself on customer support and developing outstanding products, spending more money in those areas than in sales and marketing—and it’s working. Zoho offers a suite of services to help small businesses, has offices around the world, and has over 100 million users worldwide.

Get Started Visit Zoho CRM’s website.

How much does Zoho CRM cost?

Zoho CRM plans start at $14

Starting price:
$14 per month per user
Free trial:
15 Days
Free version:
Zoho CRM Pricing & Plans
Free Standard Professional Enterprise Ultimate
Free for up to 3 users Starting at $14 /mo /user Starting at $23 /mo /user Starting at $40 /mo /user Starting at $52 /mo /user

What’s included in every Zoho CRM plan?

Zoho CRM offers a 15-day free trial, a free plan, and four comprehensive paid plans. The Standard plan is the lowest priced and helps you automate and optimize your sales cycle. Features include basic sales force automation, some customizations, basic reporting and analytics, and marketing automation. At the Professional level you get increased customizations, security, and more sales automation features.

The Enterprise and Ultimate levels offer AI and higher levels of customer service. The Ultimate level offers full features, while the Enterprise level offers slightly less reporting and analytics. A free plan with very basic sales force automation and basic reporting is also available for three or fewer users.

zoho crm filtering reports

Reports can be sorted and filtered.

Which features does Zoho CRM offer?

CRM Software Features
Customer Management
Workflow Automation
Reporting and Analysis

Other notable Zoho CRM features

  • AI-powered analytics
  • Sales Force Automation
  • Omnichannel Customer Contact
  • Canvas Design Studio
  • Journey Orchestration
  • Sales Enablement
  • Mobile App
  • Security
zoho crm available applications

Additional Zoho applications are available.

Get Started Visit Zoho CRM’s website.

What types of support does Zoho CRM offer?

Data Migration
1-on-1 Live Training
Self-Guided Online Training
Knowledge Base
Email Support
Live Chat
Phone Support

Zoho CRM user review highlights

We analyzed 15,056 user reviews about Zoho CRM from four third-party review websites to provide this summary.

Users have many positive things to note about Zoho CRM. However, some users had negative feedback. Several comments said the setup was a bit complicated and required a lot of help from Zoho’s customer service, leading to a steep learning curve. A few others also noted that there are some gaps in integrations.

Despite these complaints, we found an abundance of positive feedback. Reviewers praised the precise record keeping, rich feature set, and valuable insights and analytics. Users also liked Zoho CRM for its many available customizations and the prompt and regularly available customer service.

  • Ease of Setup – One of the few issues users report involves the setup, which they note is a bit complicated and requires a lot of help.
  • Ease of Use – Once set up, users report a learning curve, but beyond that, they are happy with the user interface.
  • Features – Several of the features receive positive feedback, including customizations, customer support, AI analytics, Zoho Social, and automation.
  • Quality of Support – sers appreciate the excellent customer support, saying it is prompt, helpful, and readily available.
  • Value for Money – Many users value the lower price point, which makes it accessible to small businesses, especially with its rich features.

Zoho CRM Contact Information

Parent Company:
Zoho Corporation
Austin, TX & Chennai, India
Year Founded:

Zoho CRM alternatives

Software Starting Price B2B Reviews Score
Zoho CRM $14 / month / user 4.75
Less Annoying CRM $15 / month / user 4.9
Pipedrive $14.90 / month / user 4.8

Zoho CRM Reviews

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