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Justworks

Review by RAECHEL CONOVER
Updated December 19, 2023

Simple is the name of the game for Justworks. In the world of HR, where all the moving pieces seem daunting to a small business, Justworks steps in and takes complex HR tasks like benefits and payroll out of your hands so that you can focus on the bigger task of running your business. Justworks operates precisely how you need it covering payroll, benefits, compliance, hiring and onboarding, and so much more.

Pros

  • Reduced pricing as you grow
  • Robust compliance tools
  • Mulitple forms of 24/7 customer service
  • Takes educational approach to help startups
  • Easily syncs with benefits and payroll features
Cons

  • Lacking employee scheduling
  • Reporting feature could be improved
Justworks logo
Best PEO for Small Businesses
4.5
Features
5
Pricing
3
Support
4
Reputation
5

What is Justworks?

Justworks is a professional employer organization (PEO) that is is genuinely straightforward to use. Features to choose from include payroll, employee benefits, document management, hiring and onboarding, time tracking, and reporting. For any HR process you need to outsource, Justworks has you covered.

justworks HR tools screenshot

Keep employee records up to date with Justworks HR tools. Source: Justworks website.

Justworks offers two plans, Basic and Plus, clearly broken down into what each covers. The cost is billed per employee per month, but once you hit a threshold of 50 employees, you get $10 off your respective plan per employee.

Sticking with the simple theme, the interface is functional and easy to navigate. It has a no muss no fuss set up option that allows you to onboard with their team and avoid taking on the technical duties yourself. Customer service is available in a number of ways to offer 24/7 coverage that users appreciate garnering it overall high satisfaction marks.

justworks payroll tools screenshot

Running payroll in Justworks is a breeze with its easy-to-use interface. Source: Justworks website.

Is Justworks legit?

Founded in 2012, Justworks knows all the pain points startups and small businesses go through. As a growing company, too, they get it and have developed a platform that takes complex HR tasks and processes and makes them easier for you to handle and understand. Showing genuine empathy for the work that small businesses and startups put in to grow and thrive, Justworks provides a robust resource center where startups can learn as they go.

How much does Justworks cost?

Justworks plans start at $59/employee/month.

Starting price:
$59 per employee, per month
Free trial:
Not Available
Free version:
Not Available
Justworks Pricing & Plans
Basic Plus
Starting at $59/employee/month Starting at $99/employee/month
Unlimited employees, drops to $49 at your 50th employee and up Unlimited employees, drops to $89 at your 50th employee and up

What’s included in every Justworks plan? Justworks has two straightforward plans, Basic and Plus. In the Basic plan, you get payroll, tax forms and filing, onboarding, PTO tracking, 24/7 customer support, HR consulting, and several other HR tools and resources. In the Plus plan, you get all that the Basic includes, plus access to benefits like health insurance, vision, and dental for your employees.

Which features does Justworks offer?

HR Software Features
Hiring and onboarding
Benefits administration
Time tracking
Payroll
Employee records management

Other notable Justworks features

  • Mobile app
  • Tax forms and filing
  • HR consulting
  • Reporting
  • Expense management tool
  • Commuter benefits
  • Compliance support
  • Setup and onboarding is included

What types of support does Justworks offer?

Data Migration
1-on-1 Live Training
Self-Guided Online Training
Knowledge Base
FAQs/Forum
Email Support
Live Chat
Phone Support

Justworks user review highlights

We analyzed 614 user reviews about Justworks from four third-party review websites to provide this summary.

Justworks garners many rave reviews and few complaints. The complaints are all over the place and seem confined to that particular individual’s experience. For example, one reviewer comments that the customer service is unknowledgeable about their own product, but the majority of reviewers have the opposite experience. Other gripes state that the mobile app freezes up too much, there are limited customizations and integrations, and the features should be more comprehensive.

On the flip side, most Justworks reviewers just rave about the program. Users love customer support and find it always readily available and extremely helpful. Others call it an amazing platform that streamlines many workflows and helps them in their daily jobs. The features get huge praise, too, and the UI is intuitive and easy to use.

  • Ease of Setup – Justworks provides onboarding, which most HR companies do not include. It stands out here where customers say it’s incredibly easy to get set up.
  • Ease of Use – users praise Justworks for having an intuitive and easy-to-use platform.
  • Features – Justworks reviews indicate reviewers love everything about this software, especially payroll, benefits, compliance, and customer support.
  • Quality of Support – reviews report that Justworks has the best customer service. It’s available in many different forms, 24/7, and is always very helpful and a pleasure to work with.
  • Value for Money – users say that Justworks is amazingly affordable for the value you get. It makes so many jobs easier, reduces errors, and is amazing overall for the price.

Justworks Contact Information

Parent Company:
Justworks
Headquarters:
New York, NY
Year Founded:
2012
Website:
justworks.com
Facebook:
facebook.com/JustworksHR
Twitter:
twitter.com/Justworks
LinkedIn:
linkedin.com/company/justworks-
Instagram:
instagram.com/justworks
TikTok:
tiktok.com/@_justworks
YouTube:
youtube.com/c/justworkshr

Justworks alternatives

Software Starting Price B2B Reviews Score
Justworks $59 / month / employee 4.5
Namely Request a quote 4.3
GoCo $5 / month / employee 4.3

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