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Updated June 19, 2024

Paychex is an all-encompassing software that covers payroll, HR, PEO services, and other services that go along with them. It works great for companies of all sizes, from self-employed solopreneurs to small and mid-size businesses to enterprise companies. Several plans and custom pricing allow you to design the best scenario for your company, while numerous add-ons make it easy to adjust to meet your unique needs.


  • 24/7 customer service
  • Employee self-service portal
  • Suitable for all levels of business
  • Rich reporting
  • Easy to use interface

  • Lower priced plan is too basic
  • No free trial or demo
  • Extra fees may apply

Paychex logo
Best for SMBs
Features score
Pricing score
Support score
Reputation score

What is Paychex?

Paychex is an all-in-one business technology and service platform that makes complex processes like payroll and HR simple and attainable for all businesses. Solutions include payroll, HR, benefits, PEO, time and attendance, insurance services, and business solutions.

The main payroll features include flexible online payroll processing, automated tax administration, and employee self-service. In HR, the main features are employee hiring, onboarding, and PEO services. You can also add features from other areas like benefits administration and time and attendance to your customizable plan.

Because Paychex offers a large range of solutions, pricing is custom to your exact needs. We know the starting rate is $39 per month and $5 per employee. However, to get more detailed pricing, you must speak to a sales representative to see what a custom plan might cost and entail.

Reviewers speak highly of Paychex and find it a very easy platform to use that simplifies otherwise complicated tasks.

Is Paychex legit?

Founded in 1971, Paychex has been helping companies simplify payroll and HR for years. The company believes in starting small but thinking big, making it possible for companies of all sizes to benefit from the simplified services. Currently, it’s helping over 740,000 companies with HR and payroll. Join the movement and see how Paychex can help you grow and succeed.

How much does Monitask cost?

paychex pricing information

Paychex’s pricing for starting plan.

Get Started Visit Paychex’s website.

Paychex plans start at $39 per month + $5 per person

Starting price:
$39 per month + $5 per person
Free trial:
Not Available
Free version:
Not Available
Paychex Flex Pricing & Plans
Select Business Enterprise
Starting at $39 /mo Request a quote Request a quote
$5 per person

What’s included in every Paychex plan?

There are three Paychex Flex plans: Select, Pro, and Enterprise. All plans include payroll, payroll tax administration, and various payroll distribution options, as well as an employee library, a self-service app, employee onboarding, and reporting features.

The Pro and Enterprise plans offer increased HR features like talent and workforce management, general ledger integrations, workers’ compensation, and garnishment management services. The Enterprise plan is designed for larger teams and includes performance management, document management, and paycheck approval.

Which features does Paychex offer?

Payroll Software Features
Direct deposit
Payroll tax filing
Employee self-service
Unlimited payroll
HR Software Features
Hiring and onboarding
Benefits administration
Employee time tracking
Records management
PEO Software Features
Tax compliance management
Employee self-service portal
HR support

Get Started Visit Paychex’s website.

What types of support does Paychex offer?

Data Migration
1-on-1 Live Training
Self-Guided Online Training
Knowledge Base
Email Support
Live Chat
Phone Support

Paychex user review highlights

We analyzed 3,957 user reviews about Paychex from four third-party review websites to provide this summary.

Overall, reviewers appreciate Paychex and have just a few complaints. The biggest issue seems to be the price. Several users commented that it’s a bit high compared to competitors. Some also gripe that the time and attendance tracking feature glitches and needs improvements. Finally, one user points out that while it’s a great standalone product, if you need to integrate it with other tools, you will run into problems.

Users offer mixed reviews on customer service. Most reviewers speak highly of the customer service, saying they are kind, friendly, and helpful. However, a handful of users find them hard to work with and not as helpful as they should be.

On the flip side, users repeatedly comment that the layout and interface are seamless and easy to use. In keeping with that sentiment, users also find setup a breeze. Reviewers also mentioned a few features they appreciate, such as the employee portal, the HR tools, the straightforward approach to W2s, and the top-notch record keeping.

  • Ease of Setup—Users say the setup is very easy.
  • Ease of Use—The user-friendly interface is one of Paychex’s most highly rated aspects.
  • Features—Reviewers appreciate the employee portal, high-end record keeping, and the many HR features.
  • Quality of Support—Customer support gets mixed reviews, with most reviewers finding it helpful and a few saying it’s not.
  • Value for Money—While the features are wonderful, it’s a simplified program, and reviewers seem to agree that the pricing is a little on the high side.

Paychex Contact Information

Parent Company:
Paychex, Inc.
Rochester, NY
Year Founded:

Paychex alternatives

Software Starting Price B2B Reviews Score
Paychex $39 / month + $5 / per person 4.3
Paycor Request a quote 4.5
SurePayroll $19.99 / month + $4 / per employee / month 4.7
Justworks $59 / month / employee 4.5

Paychex Reviews

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